The Carroll Cleaning Company, founded in 1987, is a family-run business based in the north of England. It provides a wide variety of cleaning services ranging from general office cleaning to specialised services such as IT equipment and textiles. A staff of over 5000 cleaners is co-ordinated by a central administration team at the company’s Head Office near Halifax, West Yorkshire.

Nick Carroll, the company’s Managing Director, approached us in 2003 because he realised that the amount of paperwork involved with processing the time sheets sent in by each individual cleaner for payroll purposes was vast and the storage space required was increasing by the day. In addition, the manual process of storing and retrieving information was extremely inefficient and time consuming. Lots of time was being wasted whilst staff searched through filing cabinets to retrieve timesheets when queries arose. When a call came in from a cleaner, usually from home, the staff would have to ring the cleaner back, at the company’s expense, once they had manually retrieved the information. He wanted to move towards an electronic storage and retrieval system so that everything would be available at the touch of a button and save space.

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